Every Tuesday, you will get an actionable piece of advice from Don Connelly, related blog posts on the topic, and what's new on the blog PLUS Don's "10 Great Analogies" in pdf format right away.
Weekly Focus - May 16, 2018 - "Show Outstanding Customer Service By Listening"
If you are guilty of talking too much (and we all are from time to time) it's time to redress the balance and learn the art of remaining silent. When you are with a client no one should be more important at that particular moment than them. And here it pays to remember that listening is not a passive activity.
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