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Don With Ronni Burns

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"Communicologist" Ronni Burns chats with Don about the elements of effective communication. Ronni suggests the delivery of language as vital in reassuring cynical clients on an emotional as well as intellectual level. She also recommends telling purposeful stories and analogies as effective communication tools. Hear some of Ronni's Rubies in this interview and learn more on her blog.
Running Time 34:09



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